Customer Service

Business Hours

Monday through Friday, 9:00AM – 6:00PM (GMT +8)

Customer Service Hours

If you need any assistance or have any questions you can reach us through our contact us page.
Monday through Friday, 9:00AM – 6:00PM (GMT +8)

Guidelines for new Buyers

Step 1 – Purchasing

As you are browsing through our site, at any time you see an item of your preference; simply click for the “Purchase/Quote” button with the products to quotations and ask for available customization. Filling up the quotation form will inform us and that we will be able to guide you and help you get what you need.

Step 2 – Promotionals Products Purchase/Quote Form

After you have chosen the product you’d like, you can fill out the purchase/quote form to either purchase or quote a desirable quantity of custom promotional gifts. At this rate, you will be able to get great deals regarding the products and the customization that you like.

Step 3 – Trying out

We will then display a confirmation of your order, regarding the quantity and your preferred customization. Here, you can check yourself if or if not you are getting what you need.

Step 4 – Payment

Our staff will then guide you through the payment process. You will be taken to a legitimate and reliable process to ensure security of the transaction.

Oder/Shipping Cancellations

The orders you place on Promotionals Products undergo a fast process to ensure timely deliveries of products. Orders that are already in shipping cannot be changed or cancelled.

In the event that your order has already been processed or delivered, it cannot be cancelled, thought it can be returned. However, orders that is refused or to be returned upon delivery, there shall be a subjected fee and you will be responsible for all shipping costs during the delivery process.

Availability of Products

Promotionals Products provide a wide range of products to choose from. However, in the event that a product/s is unavailable, it shall be dubbed as “Out of Stock” or will be removed from our listings until we fill up our stocks of the said product/s.